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Waitrose has overturned its decision not to grant a paying position to an individual with autism after previously stating he had to cease stacking shelves at the branch where he had volunteered for several years.

In July, Tom's mother inquired whether her 28-year-old son Tom Boyd could be offered a position at the supermarket in Cheadle Hulme, but her request was finally turned down by the company's corporate office.

This week, competing supermarket the grocery chain stated it wanted to offer Tom paid shifts at its Manchester location.

Responding to the supermarket's reversal, Frances said: "We are going to consider the offer and decide whether it is in Tom's best interests to return... and are having further discussions with Waitrose."

'Looking into the matter'

A official for the retailer said: "We'd like to have Tom return, in compensated work, and are seeking support from his relatives and the charity to facilitate this."

"We expect to have him return with us very soon."

"We care deeply about supporting individuals into the job market who might otherwise not be given a chance."

"Therefore, we warmly welcomed Tom and his care assistant into our local store to build skills and enhance his self-assurance."

"We have guidelines in place to support community service, and are examining what's happened in this case."

Tom's mother explained she had been "deeply moved" by how people had responded to her discussing her child's situation.

Tom, who has limited communication skills, was recognized for his commitment by store leadership.

"He donated over 600 hours of his time solely because he desired community connection, be helpful, and create value," commented his parent.

The parent recognized and acknowledged employees at the Manchester branch for helping him, adding: "They included him and were exceptionally supportive."

"I believe he was just under the radar - everything was working well until it went to head office."

The family have been endorsed by local official the public figure.

He posted on X that Tom had received "truly terrible" treatment and vowed to "help him to find another placement that succeeds".

The mayor stated the Greater Manchester Combined Authority "actively promotes all employers - including Waitrose - to sign up to our newly established diversity program".

Speaking with the parent, who broke the news of the alternative position on BBC Radio Manchester, the elected official commented: "Congratulations for highlighting the issue because we must have a major education initiative here."

She agreed to his invitation to serve as a representative for the campaign.